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Consumer Affairs

ERA is proactive in representing members' interests at European Union (EU) and national level on initiatives directly affecting consumers’ travel experience, product and price differentiation and, ultimately, freedom of choice for passengers.

ERA and its member airlines support the highest standard of protection of consumers. However, the rights of consumers must strike a fair balance between protecting passengers and not unduly burden airlines and passengers with excessive regulation or costs.

Contact

For further assistance please contact caroline.osullivan@eraa.org