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Fraudulent and phishing emails

All businesses are vulnerable to social engineering and online fraud which is on the increase. It is important that ERA members are vigilant and familiarise themselves with how to recognise and identify fraudulent emails claiming to be from ERA so that they can determine whether an email is a genuine ERA one or not.

Social engineering is the art of manipulating people so they give up confidential information. Some examples of social engineering and in particular fraudulent emails are:

  • Phishing emails – these claim to be from genuine businesses requesting that individuals reveal confidential information such as passwords and bank details. They can also contain malicious links that can be used to obtain information if clicked on.
  • Spoofing emails – emails where the fraudster disguises the true sender of the email by masking the sender address so that on the surface the email appears to be sent from a genuine email address but when you click reply to this email the email address that you reply to will change. If this occurs this is a possible indication of a potential fraudulent email. 

Genuine ERA emails: 
All genuine ERA email will be sent from the following domains: 
@eraa.org and @eraa-comms.org

ERA will never communicate via the following domains:

  • @hotmail.com
  • @gmail.com
  • @aol.com
  • @live.com
  • @outlook.com
  • @yahoo.com
  • @accountant.com

This list is not exhaustive and is meant as examples of other domains that fraudsters frequently use.

You should assume that all emails sent from other domains such as from these examples and claiming to be from ERA are fraudulent. Do not respond to messages originating from these domains claiming to be from ERA, block the email address and or domain, delete the message and report any further activities to your internal IT department and also to ReportFraud@eraa.org

If you are unsure whether the message you have received is a genuine ERA email sent by ERA please contact ReportFraud@eraa.org

Tips to stay safe

  • Do not click on any links in emails you are not sure are genuine or if they look suspicious.
  • Do not download or open attachments in emails unless you are sure they are genuine.
  • Do not reply to emails requesting personal information, unless you can check that these are from ERA.
  • Do not give out any private information.
  • Delete suspected fraudulent emails, report them to your IT department and block the sender email address and domain to block further attempts.
  • Check the email address claiming to be from ERA:
    • When you click reply does the email address change?
    • Is the domain a commonly used public one such as @hotmail.com or gmail.com perhaps?  
    • Check for grammar and spelling errors. Phishing emails often have spelling and grammatical errors.
    • If in doubt check with ERA at: ReportFraud@eraa.org 

Suspicious domains and email addresses to be aware of:
The following is a non-exhaustive list of some examples of fraudulent email domains and addresses that ERA is aware of as claiming to be from ERA:

Examples of suspicious non genuine email subject lines

  • ERA LOGISTICS SUPPORT REQUEST