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DAY TWO REPORT
Passenger rights and customer care
Day two, Thursday 16 April.
kkconsult
You benefit from 30 years knowledge and experience in airport operation, in passenger, operational and ground handling services.
kkconsult offers services and support in:
Airline delegates
1st delegate - €250
2nd delegate - €250
3rd delegate - €250
4th delegate onwards - free of charge
All of the above fees exclude VAT and are subject to German VAT at a rate of 19%
Non airline delegates
1st delegate - €250
2nd delegate onwards - €565/€620*
* Fee from 01 September 2015
All of the above fees exclude VAT and are subject to German VAT at a rate of 19%
Media
Media - complimentary
Complimentary attendance for editorial media only
FlightDataPeople
FlightDataPeople is delighted to offer ERA Members a discount of 10% on their standard annual licence and hosting fees for SMS360 and FDM360 software.
SMS360 is easy to implement as we host it and easy to use but also highly effective in supporting your company’s SMS (Safety Management System). FDM360 was originally developed by British Airways and is still used by them for FDM, EHM, APM and Fuel Efficiency programs.