• Air ticket distribution issues including wider consolidation and competition restrictions in Europe - Juan-Jesús García, Director Industry Affairs, European Union, Amadeus IT 
• ERA's study into regulation EU261 - Montserrat Barriga, Director General, ERA
• EU261 - how do we manage it - Jim Callaghan, CEO, One Sky Solutions

Morning session discussion and debate chaired by John Strickland, conference moderator.