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Crisis Communication

Overview

Crisis Communication is the  ability  to  protect  the  reputation  of  the  company,  through  a  professional program of regularly providing timely and accurate information to the families, stakeholders, the community and media outlets.

  • Any airline or airport should have a crisis communications plan that is distinct from a PR plan,  to  determine  how  they  will  manage  communications  to  the  news media, families, local communities and company personnel.
  • The airline and airport should have sufficient trained personnel to act as spokespersons both at its corporate headquarters and at route locations.
  • An airline should have suitable provision to rapidly replace its internet ‘home page’ with relevant information pertaining to any accident or incident.

Update

No update is foreseen at this time.

Contacts

For further assistance please contact nick.mower@eraa.org